What the English Say vs What They Really Mean
What the English Say vs What They Really Mean
Being an effective listener is not just about understanding the literal meaning of the words of the person in front of you:
It is also important to learn how to read between the lines and identify what is really meant.
Features such as intonation, tone of voice, facial expressions and body language can provide useful clues as to the attitude and intention of the speaker. In this tongue-in-cheek blog post, we identify some common workplace scenarios and distinguish between what is said and what is really meant.