Telephoning
Languages for Business
Can be taken as a stand-alone course or as an element of a general Business Communications Course.
This course is designed for people who need to be able to use the telephone at work effectively. The focus will be on preferable vocabulary and phrases as well as on intonation and emphasis to help you sound clearer and more confident on the phone. Input will be from CD and a leading text on the topic as well as from SGI's own resource bank. The day will feature several opportunities to practice what you have learned through short role-plays which are recorded and then reviewed.
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