This 6-hour intensive course on telephone skills is for non-native speakers who need to be able to use the telephone at work effectively in English.
The focus will be on preferable vocabulary and phrases as well as on intonation and emphasis to help you sound clearer and more confident on the phone. Input will be from CD and a leading text on the topic as well as from SGI’s own resource bank. The day will feature several opportunities to practise what you have learned through short role-plays which are recorded and then reviewed.
Telephoning - Sample Timetable 1-day course
|9.00-9.15||Welcome, course overview|
|9.15-9.45||Opening a phone conversation, introducing yourself, making smalltalk.|
|9.45-10.20||Making polite requests and offers|
|11.00-11.45||Receiving calls – phrases used to gain time, clarify and check information.|
|11.45-12.30||Making yourself clear – saying complex numbers, using sentence stress and intonation to make your point.|
|13.45-14.15||Receiving and leaving messages.|
|14.15-14.45||Dealing with problems.|
|14.45-15.30||Phrasal verbs – vocabulary specific to business telephone use.|
|15.30-16.00||Recorded roleplay, summary and conclusion.|